Frequently Asked Questions
What will I need to be able to read this book?
This PDF book is meant to be read digitally using Adobe® Reader® (version 8.0 or later) available as a free download from http://www.adobe.com/ or printed as the reader sees fit.How is the book delivered?
The book is an e-book. A link will be emailed to you within 24 hours, which will allow you to download a copy of the book. You will have the chance to download one copy once within the first 48 hours. If you have an issue, please use the contact us page and we will work to remedy the technical error.Why does it take 24 hours to arrive?
Not all purchases will take 24 hours, in fact a majority will be almost instant. Because we use one system to authorize the credit card and another to deliver the e-book, a short delay is common while the two exchange confirmation data.What is the best way to read the e-book?
The e-book is encrypted with Adobe Acrobat 8.0 or higher. We recommend Adobe Acrobat Reader 8.0 if you plan on viewing the document on your computer or printing a hard copy from your home computer.What if I want a hard copy?
The design of the e-book is intended for printing on a standard home computer. We have spent considerable time on perfecting the readability of the e-book from the computer screen, we understand that a majority of readers still prefer hard copy. We have formatted the book for optimal reading from a standard 8.5" x 11" home printer, color or B/W.Do you accept returns for refunds?
No. Unfortunately there are many advantages to the e-book format, but this is not one of them. There is no way to return an e-book. Once the e-book has been purchased, it is considered delivered. If you encounter technical problems, we will do everything we can to ensure successful delivery of the e-book.What if I would like to write a review of the guide?
Please do! We encourage all feedback regarding the product, user experience, and overall customer satisfaction. Please use the Contact Us page to do so. We would also like to post your feedback for others to consider as well. Please select the appropriate radio button on the Contact Us page as well so we may post your comments on our webpage.
